Paying your rent

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Choose from the index:
Direct debit

This is the easiest way to pay your rent. Once set up, we will collect your rent automatically when payment is due. All you need to do is make sure the funds are available. To set up a direct debit, you just need to call us and your direct debit can be set up over the telephone. You will need to have your bank details available or alternatively you can complete and return a Direct Debit mandate.

You can download one either by clicking here, logging into your online portal or calling 0161 331 2215 to request one.

Direct debits are collected weekly on a Thursday or on the 1st, 8th 15th or 22nd of the month.

Standing order

A standing order should be set up via your bank. Log into the online portal or call 0161 331 2215 to request a form to complete and send to your bank.

24 hour automated payment line

Simply call 0161 331 2224 and have your card and bank details to hand, as well as your unique 8 digit payment reference number.

We take payments from the following cards:

  • MasterCard
  • Visa
  • Maestro
  • Visa Electron
Allpay app

You can pay your rent straight from you mobile phones using the Allpay app. The app is free to download from the Apple App Store, Google Play and on Windows phones using the links below.

Step 2 – Follow the instructions to set up your account

You will need:

  • Your Allpay payment card (if you can’t find your card call us on 0161 331 2050 and we can help).  You will be asked for the long number across the middle of the card where it says ‘Payment reference number’.
  • The bank card that you want to make payments from.
  • A PIN number and a password so only you can access the app.

The payment should be in your rent account the next working day after you have made the payment via the app.

BillPay

BillPay is our online banking service, which is provided by Santander. This allows payments by debit and credit cards for all banks and building societies and is a free service. If you are using BillPay for the first time, you will have to register your details and you will require payment reference numbers for the bills you are going to pay.

Click here to register your details with BillPay

Pay at the Post Office or PayPoint outlet using a payment card or fob or barcode

Payments can be made at any Post Office or Paypoint outlet using your existing Allpay card.

Please note that these payment methods can take longer to process which can lead to delays in your payment being credited to your account.

Contact us

We have different contact numbers you can use to get in touch depending on your query.

For general enquiries about your rent call 0161 331 2050

If you need to speak to someone about arrears call 0161 331 2215

To speak to someone about a former tenancy or repairs invoices call 0161 331 2051

Email

You can email us at revenues@newcharter.co.uk

Post

If you need to post anything to us, our address is:

Jigsaw Group
Revenues Section
Cavendish 249
Cavendish Street

OL6 7AT

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