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Emergency repairs

Our Connect Out of Hours team is here to deal with emergency repairs outside of office hours. The team can only deal with genuine emergencies where there is an immediate problem in your home that needs to be addressed.  Our specialist staff will take the details of the emergency and decide on the best course of action. 

Simply dial the main Connect number 0161 331 2000 to access our Out of Hours Service.

This service only covers genuine emergency repairs (some examples are provided below).  Customers are advised that misuse of this service will result in them being recharged for the call out and subsequent administration.

For more information on re-chargable repairs, please see our 'Re-chargeable Repairs Strategy' below.

Re-chargeable Repairs Strategy

Possible emergencies include:

  • Burst pipe
  • No water supply - please ring United Utilities on 0345 6723 723
  • Blocked foul drain (possible recharge)
  • Blocked WC (only one in house and possible recharge)
  • Insecure door, windows or locks (normally ground floor)
  • Water burst and some leaks
  • External door/window insecure
  • Broken window/external door (possible recharge)
  • Roof leaking (water penetration where leak cannot be contained)
  • Tiles slipped/loose or hanging, where likely to fall
  • Dangerous structure/brickwork
  • No heating and/or hot water (depending on time of year or the time of the day)
  • No electrics - (If there is a power cut contact Electricity North West on 0800 195 4141)
  • No lights or power

We will aim to attend an emergency repair within 12 hours.

If you smell gas, please call the National Gas Emergency Service on Freephone 0800 111 999.