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Benefits advice

Our highly skilled Benefits Advice team can help you answer any queries you may have, whether you're unsure about filling out a benefit form or just need general advice on what benefits you might be able to claim.

To make it easier for our customers, we provide these three calculators to help you understand what you may be entitled to and see how you would be affected should your circumstances change.

Benefits calculator

Use this benefit calculator to work out how much you could be entitlted to.  You, like many people, may be missing out on financial help that you are entitled to through welfare benefits. This easy-to-use calculator may be of help to you if you are unemployed and looking for work, on a low income, retired, bringing up children, ill health, have a disability or care for someone.  Use our simple benefit calculator to work out how much you could claim.

Universal Credit postcode checker

Find out exactly when you could be affected personally by putting your postcode into the Universal Credit postcode checker.

Benefit cap calculator

The benefit cap has been introduced by the Government to ensure no one claims more than a set amount of benefits. If you recieve more than the maximum allowed, your housing benefit payment may be cut.

Find out more about the benefit cap.


If you need any help claiming your benefit entitlement, please complete the referral form by clicking the link below and either email or post us the completed form.

 Click here to download/view the form

Contact us

Phone:  0161 331 2200


Post:     New Charter Group
             Welfare Benefit team
             Cavendish 249
             Cavendish Street
             OL6 7AT