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Benefits advice

Our highly skilled Benefits Advice team can help you answer any queries you may have, whether you're unsure about filling out a benefit form or just need general advice on what benefits you might be able to claim.

To make it easier for our customers, we provide these three calculators to help you understand what you may be entitled to and see how you would be affected should your circumstances change.

Welfare benefit calculator

The welfare benefit calculator will give you an idea of what benefits you could be entitled to claim depending on your circumstances. It includes:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Housing Benefit
  • Child Tax Credit
  • Working Tax Credit
  • Universal Credit

If any of your circumstances happen to change please inform all the agencies dealing with your claim and make sure you repeat the calculation to see if you are entitled to more or less help.

Bedroom calculator

The bedroom calculator is to help you work out if you are affected by the 'bedroom tax' and how much you may have to pay. You may be affected by the bedoom tax if you have a  'spare room' in your property, and you are under Pension Credit age. Under the Government's new rules, you are allowed one bedroom for:

  • Each single adult
  • Each adult couple
  • Each child aged 16 or over
  • Two girls or two boys under the age of 16
  • Two children of either gender under the age of ten
  • A carer who stays overnight

If you have one ‘spare’ bedroom your housing benefit will be cut by 14% of the rent you pay every week.

If you have two or more spare bedrooms, you will lose 25%.

Find out more about the 'bedroom tax'.

Benefit cap calculator

The benefit cap has been introduced by the Government to ensure no one claims more than a set amount of benefits. If you recieve more than the maximum allowed, your housing benefit payment may be cut.

Find out more about the benefit cap.


If you need any help claiming your benefit entitlement, please complete the referral form by clicking the link below and either email or post us the completed form.

 Click here to download/view the form

Contact us

Phone:  0161 331 2200


Post:     New Charter Group
             Welfare Benefit team
             Cavendish 249
             Cavendish Street
             OL6 7AT