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New Charter Homes’ tenants to benefit from new personal alarm contract win

12 September 2018

Tenants of New Charter Homes, now part of Jigsaw Homes Group, will benefit from significant cost savings for their personal alarm package due to the appointment of a new service provider, for people living in sheltered housing schemes.


The new contract will see tenants who use the service receive more affordable pricing and complete reassurance that someone can help 24 hours a day. The service will also monitor fire alarms, lifts, door entries, and car parking barriers.  


Nottingham on Call (NOC), part of the Nottingham City Homes Group, has been awarded the three-year contract to deliver the service that monitors social alarms (pendants, pull cords, fall detectors, pill dispensers etc.), and supports older and vulnerable people to feel safe and secure. It provides immediate help if people find themselves in difficulty at any time.  This helps people live independently for longer and gives relatives peace of mind.


Emma Wilson, Group Director of Neighbourhoods at Jigsaw Group said: “We’re really pleased to have secured a contract which provides great value for money and an improved service for our customers. We look forward to extending our professional relationship with NOC and developing our assistive technology offer over the next three years.”


Gill Moy, Director of Housing and Customer Services at Nottingham City Homes, said: “We are delighted to be working with New Charter Homes and the Jigsaw Group to provide the peace of mind that their residents, and the families of their residents, need. We have a strong track record of delivering a high quality service to housing organisations that want to look after their older and more vulnerable residents, and we look forward to a long and successful working relationship.”