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Fire Safety

16 June 2017

Following the serious fire in the Grenfell Tower, in North Kensington, London, we would like to reassure our residents that New Charter Homes take fire safety very seriously.  We work closely with Greater Manchester Fire and Rescue Service to ensure all our buildings are as safe from fire as possible. They have independently assessed all of our high rise buildings and have visited to make sure that they are familiar with the building.

We have a current Fire Risk Assessment for all of our high rise buildings and these are in line with the current legislation. Our fire safety experts will have designated either a Stay Put or Full Evacuation Policy to each of the buildings, depending on which procedure has been deemed the safest option for our residents in the event of a fire.

All residents have been informed individually which course of action they need to take along with detailed fire safety precautions, which are detailed below.

We are also in the process of arranging Fire Risk assessments at all our high-rise buildings in the coming weeks to ensure they are up-to-date.

Should you still have any concerns/queries, please contact us on 0161 331 2000 or alternatively through web chat via accessing our website at www.newcharter.co.uk or our online customer hub and we will arrange for a member of staff to contact you to discuss your enquiry.

 

 

STAY PUT POLICY

This building has been built in such a way as to protect the people in it if a fire breaks out.

The important thing to remember is that if the fire starts in your flat, it is up to you to make sure that you can get out of it.

AT ALL TIMES

  • Make sure that the smoke alarms in your flat are tested.
  • Do not store anything in your hall or corridor, especially anything that will burn easily.
  • Use the fixed heating system fitted in your home. If this is not possible, only use a convector heater in your hall or corridor. Do not use any form of radiant heater there, especially one with either a flame (gas or paraffin) or a radiant element (electric bar fire).

IF A FIRE BREAKS OUT IN YOUR FLAT

If you are in the room where the fire is, leave straight away, together with anybody else, then close the door.

  • Do not stay behind to try to put the fire out, unless you have received suitable training.
  • Tell everybody else in your flat about the fire and get everybody to leave.
  • Close the front door and leave the building.
  • CALL THE FIRE SERVICE.

IF YOU SEE OR HEAR OF A FIRE IN ANOTHER PART OF THE BUILDING

  • It will usually be safe for you to stay in your own home.
  • You must leave your home if smoke or heat affects it OR you are instructed to do so by the Fire Service. Close all doors and windows.

CALLING THE FIRE SERVICE

The Fire Service should always be called to a fire, even if it only seems to be a small fire. This should be done straight away.

The way to call the fire service is by telephone as follows.

1) Dial 999.

2) When the operator answers give the telephone number you are ringing from and ask for the FIRE service.

When you are put through to the fire service, tell them clearly where the fire is.  Do not hang up until the fire service have repeated the address to you and you are sure they have got it right. The fire service cannot help if they do not have the address

 

FULL EVACUATION POLICY

The evacuation plan for this building requires all residents to proceed to the assembly point when the communal fire detection and alarm system sounds. (IF FITTED) or a fire is discovered in the building.

The important thing to remember is that if the fire starts in your home, it is up to you to make sure that you can get out of it.

AT ALL TIMES

  • Make sure that the smoke alarms in your flat are tested.
  • Do not store anything in your hall or corridor, especially anything that will burn easily.
  • Use the fixed heating system fitted in your home. If this is not possible, only use a convector heater in your hall or corridor. Do not use any form of radiant heater there, especially one with either a flame (gas or paraffin) or a radiant element (electric bar fire).

IF A FIRE BREAKS OUT IN YOUR FLAT

If you are in the room where the fire is, leave straight away, together with anybody else, then close the door.

  • Do not stay behind to try to put the fire out, unless you have received suitable training.
  • Tell everybody else in your flat about the fire and get everybody to leave.
  • Close the front door and leave the building.
  • Raise the alarm by using a ‘break glass’ call point. (IF FITTED)
  • Alert your neighbours IF SAFE TO DO SO
  • CALL THE FIRE SERVICE.

IF YOU SEE OR HEAR OF A FIRE IN ANOTHER PART OF THE BUILDING

  • You must also leave IMMEDIATELY if smoke or heat affects your home, or if you are told to do so by the fire service.

If you are in any doubt, get out.