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Our neighbourhood service

We’ve recently made some changes to our neighbourhood team which will now operate across all of our locations in the North West and East Midlands as part of Jigsaw Homes Group.

The changes will help to improve communities and promote better tenant scrutiny and engagement with a focus on targeting work where it’s needed through our neighbourhood plans.

Newly trained advisors in our Connect customer service centres will also be able to help with more neighbourhood enquiries at the first point of contact.

Our neighbourhood service now consists of the following three new teams:

·        Tenancy Matters. Dealing with anything relating to tenancies and neighbourhood management that cannot be resolved by Connect at the first point of contact.

·        Neighbourhood Engagement. Dealing with neighbourhood plans, Jigsaw Rewards, Jigsaw Foundation (launching soon), scrutiny, and resident involvement.

·        Neighbourhood Safety. Managing anti-social behaviour, enforcement and prevention, perpetrator support, and safeguarding.

Jigsaw has already made positive steps towards empowering tenants and the engagement team will continue to work on projects like Jigsaw Rewards, a new initiative for tenants to earn points towards high street vouchers or rent credits in exchange for their feedback on services. Jigsaw Foundation, a scheme to award community grants will also launch next year.

If you have a neighbourhood query, please first contact our Connect customer service centre on 0161 331 2000 / 0300 011 1144. Alternatively, you can call into one of our Home and Community Hubs in Ashton, Denton or Hyde where someone will be able to assist you.

You can also keep up to date with news from your landlord and the wider Jigsaw Group on social media at:

Twitter @newcharterhomes or @jigsawHG