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Notifying us upon death of a tenant

First and foremost, we would like to express our sincere condolences for your loss.

It is important that we are made aware of the death of a tenant as soon as possible; this enables us to assist you to end their tenancy.

We are able to accept notice on death from the tenant’s next of kin (this needs to be a blood relative).

If there are no blood relatives, we will accept information from the acting next of kin; however the paperwork will then be passed to our Legal Team.

Contacting us

Ideally we would like you to visit one of our Home and Community Hubs, where one of our Home and Community Specialists will complete the paperwork with you and explain the process. Please bring the death certificate with you on your visit so we can take a photocopy. If it is unavailable at the time, we will accept it at a later date.

You can find details of our Home and Community Hubs here

If you cannot visit one of our Hubs, please call our Connect Team on 0161 331 2000.

Our Connect Advisors will send out the relevant paperwork and talk you through the process. 

There is also some more information within this section that you may find useful. You can view this information using the links on the left of the page, or the link below:

Recycling/removal of belongings

Useful information

  • Housing Benefit will only pay up to the date of the death.
     
  • Rent will be charged at the property until the Sunday following the return of the keys along with the death certificate and the completed paperwork. We need all three before we can end a tenancy.
     
  • The property must be cleared of all items belonging to the tenant, including carpets, underlay and curtains before the return of the keys. The garden, loft and any other external storage areas must also be cleared. If there is a greenhouse or free-standing shed, permission to leave them in place must be granted. Please speak to a member of staff about them when giving notice. A charge will be made for the removal of any items that are left inside or outside the property.
     
  • You can have up to 28 days to clear out the property, however rent will be charged for this period. Tenancies always end on a Sunday.
     
  • If the property is part of a sheltered scheme, please speak to the Scheme Co-ordinator regarding unwanted items, as permission to leave some may be granted.