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Leaseholders information

Welcome to the Leaseholders area at New Charter Homes. This section contains important information about our services to you and your rights and responsibilities as a leaseholder.

 Download our Service Standards for Leaseholders

You can also take a look at our Leaseholder Handbook below.

 Leaseholder Handbook

Insurance and emergency help

Your buildings insurance is provided by Zurich Municipal. The leaflets below give a summary of the cover and tell you what to do in an emergency.


Your insurance will cover you against events such as:

  • Fire, explosion and lightning
  • Earthquake
  • Theft and malicious damage
  • Storm
  • Flood
  • Impact
  • Riot
  • Burst pipes, escape of water
  • Subsidence

It does not cover:

  • General maintenance
  • Gradually operating causes such as damp,dry or wet rot, or general wear & tear
  • Storm damage to fences & gates
  • Radiation
  • War
  • Terrorism
  • Sonic Bangs

You have 30 days to notify insurers of a claim.

How to make a claim

If you need a claim form please contact:

New Charter on 0161 331 2000.
Zurich Municipal on 0870 241 8050 (Zurich 24 hr Helpline 0800 028 0336).

You will need to quote policy number: JHA-22S255-0013.

Insurance Dispensation Application

Below you will find documentation relating to the insurance dispensation application for leaseholders who pay towards their building insurance through their service charge:

Jigsaw Homes September 2018 directions

Jigsaw Homes 2018 proforma

Dispensation of Consultation - Buildings Insurance 

Statement of case for application