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People


 
We dealt with a total of 7596 enquiries from tenants visiting our Hubs which are based in Ashton-under-Lyne, Denton, Hyde & Stalybridge.
 
 
 
We dealt with 115 enquiries relating to ‘Welfare Reform’.
 
48%of these were as a result of us identifying issues when we first spoke to the customer.
 
 
 
Our Connect centre dealt with 14,489 enquiries during May, covering everything from Welfare Reform to Anti-Social Behaviour complaints.
 
 
 
During May we had over 5000 repairs enquiries through to our Connect centre.
 
92% of our customers were satisfied with the repairs that we carried out.
 

 
Our Connect advisers go through a dedicated training 
programme called ‘Connect the Dots’. The programme uses both practical and classroom based learning to help our advisers understand the services we deliver.
 
‘Connect the Dots’ was shortlisted as a finalist in the ‘Best Training Programme’ category at the 2013 North West Contact Centre Awards.