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New Applicants

For customers who aren’t already our tenants, there will be three simple steps to follow:

Step 1 - Checking if you can apply for a New Charter home

If you are not already a New Charter tenant, our simple eligibility tool will help you check whether you are eligible to apply for a New Charter home. 

Click here to complete our eligility form online now.

Step 2 - Applying and Bands

If you are eligible, you will then be able to complete our online application form. We will use the information on this form to place your application in a “band” to indicate your housing needs. The bands are shown below, with Gold Band being the highest priority. 


  Housing Need


· Overcrowded by two or more bedrooms

· Former armed services personnel


· Fitness and mental health need

· Overcrowded by one bedroom

· Private tenants or residents in unsuitable or insecure accomodation (includes residents in temporary/supported housing)

· Lodging with family, friends or private arrangements


· Tenants of another Registered Provider (RP) needing to move for caring arrangements (in receipt of carers allowance)

· People in tied accommodation

· Under occupying tenant of social housing belonging to another Registered Provider


Step 3 - Bidding

You will be able to bid on available properties on our website, in our Hubs or by phone (by calling 0161 331 2000). Applications will be prioritised by band and also by the date they were registered in that band.

If you are already registered with us as wanting to move home, we will write to you and let you know if you can remain on our waiting list with the new system. We may need some more information to help us decide which band you should be in.

If you are registered with us but haven’t bid on a property in the last 12 months, we will assume you don’t currently need to move and will take you off our list. However, when you do need to move you will be welcome to re-apply.

Find out more

You can find out more about the process for existing customers by downloading or viewing our 'Allocations Scheme Summary for New Charter General Applicants' which is available opposite.